- 01
How do I track my order?
After checkout, your confirmation page shows a tracking ID and a private tracking link. Bookmark that link — it’s the only way to check status on the site. We don’t offer a public track form.
- 02
What prices do I see on the site?
The price on each product is the price you pay for the item. Shipping is shown clearly before you complete checkout.
- 03
When will my order ship and arrive?
After payment we process for 1–3 business days, then dispatch from overseas fulfillment partners. Most U.S. parcels arrive about 7–25 days after they ship (international transit + possible customs). Remote addresses can take longer.
- 04
Where do you ship?
Checkout is for United States addresses only. We do not currently offer worldwide checkout.
- 05
Where do parcels ship from?
Orders are fulfilled by overseas partners and travel internationally to your U.S. address. That is why delivery is typically about 7–25 days after dispatch — not next-day shipping from a U.S. warehouse.
- 06
What is your returns policy?
Contact us within 14 days of delivery for damaged, wrong, or not-as-described items (photos + tracking ID required). Do not ship anything back until we reply with a return address. Approved refunds go to your original payment method within 5–10 business days after approval (and after inspection if a return is required). Full details are on the Returns & refunds page.
- 07
Can I change or cancel an order?
Message us as soon as you can through the contact page. If the order hasn’t been fulfilled yet, we’ll do our best to help.
- 08
What if something arrives damaged?
Email us within 14 days of delivery with your tracking ID and photos. We’ll arrange a replacement or refund under the Returns policy.
- 09
How do I get help?
Use the contact form, or email us directly. Include your order number or tracking ID so we can find your order quickly.
Still stuck?
We’re here to help
Send a message on the contact page, or email support@sunlira.com. Include your tracking ID if you have one.