Timeline
From placed to delivered
- 01
Payment confirmed
After checkout, we confirm your order. Processing usually takes 1–3 business days (sometimes longer if an item needs extra handling).
- 02
Dispatched overseas
Your parcel is packed by our fulfillment partners outside the United States, then handed to a carrier for international transit to your U.S. address. You’ll get a tracking ID and a private status link when tracking is available.
- 03
In transit to the U.S.
Most deliveries take about 7–25 days from dispatch. That window includes international shipping and possible customs checks. Remote or rural addresses can take longer. This is not next-day domestic shipping from a U.S. warehouse.
- 04
Delivered
Your tracking page updates when the carrier confirms delivery. Keep your tracking ID until the package arrives.
Good to know
Shipping notes
Where we ship
Checkout is for United States addresses only. We do not currently ship worldwide.
Where parcels start
Orders are fulfilled from overseas partners and travel internationally to the U.S. That is why delivery is typically measured in weeks, not days.
Processing time
1–3 business days is typical after payment. Weekends and holidays are not counted.
Delivery window
Expect roughly 7–25 days in transit for most U.S. addresses — normal for standard international e-commerce shipping.
Tracking
Tracking often appears 1–3 days after dispatch. Early scans can be sparse until the parcel reaches the destination country.
Customs
Cross-border shipments may be inspected. Any import duties or local fees charged by your country are separate from what you pay at checkout.
Address
Use a complete, accurate shipping address. Missing apartment numbers or wrong postal codes are a common cause of delay or return.
Shipping cost
Checkout shows the shipping charge for your destination before you pay. That amount is what you’re billed for shipping.
Returns
If an item arrives damaged or not as described, contact us within 14 days of delivery with photos and your tracking ID. Full process: Returns & refunds.
Questions
Need a hand with a shipment?
Reach us at support@sunlira.com or through the contact form with your tracking ID.